Hand made rugs and carpets are known for their unique characteristics; therefore they need extra care when cleaning. This guide should help keep your rug or carpet looking luxurious for longer.

Vacuuming

We recommend that vacuuming is carried out with a cylinder vacuum cleaner without a beater bar. The brushes should be raised away from the surface of the pile and suction reduced to the minimum amount needed. To get the best results vacuum in the direction of the pile, this is to avoid pushing the dirt back into the fibres of the carpet.

Stain Removal Techniques

Cleaning handmade carpets should be left to a professional carpet cleaner, however, there are times when a quick response is needed. If all fails please get in touch and we will recommend a professional.

• Pre-test a hidden area

• Act quickly, treat spots quickly to prevent permanent stains

• DO NOT scrub hand made carpets; it could warp the pile. Gently blot the soiled area, beginning from the edge and working your way in, using a white cloth or paper- towel to absorb liquids from spills. Dyes and inks in coloured fabrics and papers can run and further damage your carpet.

  Please be aware that water based spills are likely to cause some pile or texture change.

General Stain Cleaning Information

• Remove excess spillage with solids using a spoon, with liquid blot up by applying pressure with a white paper-towel or tissue.

• Work from the outside towards the centre to avoid spreading the stain.

• Frequent vacuuming is the most effective way to dispose of dry soil particles

  (DO NOT sweep).

• Always pre-test spotters in an inconspicuous area of the rug or carpet.

• Hot liquid (tea, coffee etc.) must be attended to immediately. If allowed to cool or dry the stain will harder to remove.

• If liquid spills have dried, gently remove the substance using a soft brush to break up any crusted material. Vacuum thoroughly to remove loosened particles.

• After the cleaning is completed, do not walk on the carpet until dry.

You may find initially that your new rug or carpet sheds excess fibres, this is normal, there are always some loose fibres from the weaving or tufting process and regular vacuuming for the first two weeks is recommended.

Loose threads on the surface of the rug or carpet are also expected, these can be carefully cut to the length of the pile using small sharp scissors.

Our rugs are hand made and include natural materials. Dying is a manual process and colours may vary slightly from rug to rug or against samples. Cut pile rugs reflect the light differently depending on the direction of the pile. You may see variations in the colour depending on which way the pile is placed, this is a natural characteristic of a cut pile rug.

Your bespoke rug or carpet can be stain protected with a scotch guard, please get in touch for further information.